1. Try before you pay
The Free plan costs nothing, for as long as you like. Pro starts with a 3-day free trial. You won't be charged if you cancel before the trial ends, and you can cancel in a couple of clicks from the Billing page in your dashboard.
2. 14-day money-back guarantee on your first payment
If Modesign Pro isn't right for you, ask for a refund within 14 days of your first payment and we will refund it in full. This applies once per customer, to the first monthly (€16.99) or yearly (€143.88) payment.
Renewals are not refundable. If you don't want to be charged again, cancel before your next renewal date. Cancelling stops future payments; it doesn't refund the period you have already paid for.
For example: if you cancel a monthly plan after 5 months, you keep Pro until the end of that month and you are not charged again, but no earlier months are refunded. If you cancel a yearly plan in month 5, you keep Pro until the end of the year you paid for.
The only exceptions are where the law requires a refund, or where the Service had a serious fault we couldn't fix.
3. How to ask for a refund
- Email director@shark.mu from the address on your account, or
- Contact Paddle, our reseller, through the link in your receipt email or at paddle.net.
Refunds are processed by Paddle to your original payment method, usually within 5 to 10 working days depending on your bank. When a subscription is refunded it is also cancelled, and your account moves to the Free plan.
4. Cancelling
If you simply want to stop, cancel from the Billing page at any time. You keep Pro until the end of the period you paid for, and you won't be charged again. Your sites stay online on the Free plan.
5. Your legal rights
This policy doesn't affect your statutory rights. Customers in the EU, UK and some other countries have a legal right to withdraw within 14 days of first buying; our first-payment guarantee covers that period.
Payments are processed by Paddle.com as merchant of record, so Paddle's buyer terms apply as well.
6. Custom website projects
Websites built for you by the Shark team are quoted and agreed separately, and that agreement sets out its own payment and refund terms. See also our Terms of Service.